Shipping policy

     Virtore is committed to excellence, and the full satisfaction of our customers. Virtore proudly offers affordable shipping services. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times.
- PROCESSING TIME
     Provided the products you purchased are in stock, orders received Monday through Friday, are generally processed within 48 hours. Orders placed on Saturdays, Sundays and holidays will begin processing the following business day. Once an order is processed, the shipping method you choose will determine when you receive your order. Shipping times are approximate and should be calculated from the time you receive shipment notification and not from the time you place your order.
- SHIPPING
     We work with the direct shipping delivery method, which consists of the manufacturers dispatch the goods directly to the customer. All orders for our products are processed and shipped within 15 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
- WRONG ADDRESS DISCLAIMER
     It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address.
- LOST/STOLEN PACKAGES
     Virtore  is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.
- CUSTOMS, DUTIES AND TAXES
     Virtore is not responsible for any customs and taxes applied to your order. All fees imposed are the responsibility of the customer (tariffs, taxes, fees, etc.).
- GOVERNING LAW
     This Shipping Policy and any claim, controversy or dispute relating to or arising under this Shipping Policy shall be governed by, and construed and interpreted in accordance with the laws of the United States of America.
- ACCEPTANCE
     By placing an order, you have willingly accepted the terms of this Shipping Policy.

 

For more information please contact us by e-mail at support@virtore.com.